Job Openings >> Member Resource Center Representative - Spanish Speaking
Member Resource Center Representative - Spanish Speaking
Summary
Title:Member Resource Center Representative - Spanish Speaking
ID:1116
Department:Member Resource Center
Description

SEIU Local 1 has been on the cutting edge of building the power of low-wage workers in service industries and fighting for economic, racial, immigrant and environmental justice.
We are now hiring a Bilingual Member Resource Center Representative in Chicago.

Duties and Responsibilities:

  • Manage member inquiries by providing information and advice, or by referring the inquiry to the appropriate personnel.
  • Managing large amounts of inbound and outbound calls in the MRC
  • Documenting calls and update existing member profiles
  • Manage and resolve disputes using local computer database
  • Following communication “scripts” when doing voice authorizations
  • Problem-solve for members in response to pay issue inquiries
  • Provide contract language interpretation and analysis.
  • Advise members of their workplace rights over the phone, in person or in writing.
  • Provide strike support, including organizing community support, helping pressure employers, arranging back to work assignments, and research.
  • Participating in relevant training and professional development activities.
  • Contributing to a collaborative team effort to meet MRC objectives.
  • Other duties as assigned.

Job Qualifications:

  • Bachelor’s degree in Industrial Relations, HR, Economics or experience in the labor movement or related field.
  • Ability to efficiently work with a high level of autonomy and manage his/her call terminal.
  • Ability to act independently and organize their time with minimum supervision.
  • Call Center experience in a high call volume environment
  • Keen listening skills to identify key facts during calls, and tactfully give advice.
  • Maintain productive working relations with the members and other staff.
  • Ability to multitask in a high pressure, fast-paced environment, set priorities, stress tolerance and manage time effectively.

 

Salary and Benefits:

  • Salary is competitive.
  • Full benefits package including employer-paid health insurance, a pension plan, paid vacation and other benefits.
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